Effective Date: 15th January 2025

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Welcome to Bakery Bites Cafe! By using our services, you agree to the following terms and conditions. Please read them carefully before placing an order.

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1. General

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• These terms govern your use of our website and services.

• By accessing or ordering from us, you agree to comply with these terms.

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2. Orders

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• All orders are subject to availability and acceptance.

• For customized cakes, details must be provided accurately at the time of order.

• Once confirmed, orders cannot be canceled or modified unless approved by us.

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3. Pricing and Payment

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• Prices are listed in AED and include applicable VAT.

• Payments must be made in full at the time of order placement through cash, credit/debit cards, or online payment methods.

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4. Delivery and Pick-Up

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• Delivery times are approximate and subject to delays due to unforeseen circumstances.

• Customers must provide accurate delivery details. We are not responsible for failed deliveries due to incorrect information.

• Orders not collected within 6 hours of the scheduled pick-up time may be discarded, and no refunds will be issued.

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5. Refund and Return Policy

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• Due to the perishable nature of our products, we do not accept returns or offer refunds unless the product is defective or damaged during delivery.

• Any issues must be reported within 24 hours of receipt with supporting evidence (e.g., photos).

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6. Allergens

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• We take care to avoid cross-contamination, but our products may contain or come into contact with allergens (e.g., nuts, dairy, gluten). Please inform us of any allergies when placing your order.

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7. Intellectual Property

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• All content on our website, including images, logos, and text, is owned by Bakery Bites Cafe and may not be reproduced or used without permission.

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8. Limitation of Liability

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• We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.

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9. Governing Law

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• These terms and conditions are governed by the laws of the UAE. Any disputes will be resolved in accordance with UAE laws.

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10. Changes to Terms

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• We reserve the right to modify these terms and conditions at any time. Changes will be posted on our website and will take effect immediately.

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11. Contact Us

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For inquiries, please reach out to us:

• Email: sales@bakerybitescafe.com

• Phone: +971 45855747

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